Help & Support
1. How do I review my order?
Upon placing an order, you will receive an email notifying you of your order. The notification will include a summary of your order. Alternatively, you can view your order by clicking on the link in the email.
Tracking is also provided in the email and you can monitor the location of your parcel by entering the tracking number on the postal service’s tracking page. We have included the URL of the tracking page in the email, as well as in the footer of our website.
If you've signed up for an account with us, you'll also be able to track your order by logging in to your account on our website.
2. Why hasn't my order arrived?
After we ship your order, you will receive your shipping confirmation email along with a tracking number within 24 hours. We ship all our orders with tracking numbers so our customers can monitor the location of their package at all times. However, we seek your understanding and patience as due to the current COVID-19 situation, delivery may take longer than expected. These are some things to take note of while you await your package:
Delivery date – International orders delivered via express shipping can take between 6 to 11 business days. Sometimes there can be a delay in customs, so you may find you will need to wait a few more days.
Delivery address – Was your delivery address entered correctly? Orders are delivered based on the address you indicated on your order.
Delivery Signed– If you notice that the tracking indicates that the package has been signed for, be sure you check with your neighbors, building reception or anyone living with you if they received the package on your behalf.
Taperlogy will not be responsible for shipping delays caused by inclement weather, or any other "acts of God.” While we pride ourselves on our products, we have no control over transit times and sincerely ask for your patience if there are any delays in shipment.
3.Can I get it delivered earlier?
Unfortunately, due to the current COVID-19 situation and a large amount of orders, shipping and logistics providers have reduced air freight capacity and frequency at the moment.
The most cost effective line of shipping is through the shipping carrier we offer. We are unable to provide priority shipping until further notice from our providers. The next best option would be to opt for 3 day delivery via DHL/Fedex which would cost approximately 60 USD more depending on the quantity you order. If you would like to opt for this, do drop us an email at firstname.lastname@example.org where we can discuss the matter in further detail.