Refund policy
Return & Refund Policy
:root {
--primary-color: #2c3e50;
--accent-color: #3498db;
--text-color: #333333;
--bg-color: #ffffff;
--section-bg: #f8f9fa;
--border-color: #e9ecef;
--highlight-bg: #fdf2f2;
--highlight-border: #f8d7da;
--highlight-text: #721c24;
--success-bg: #edf7ed;
--success-text: #1e4620;
}
body {
font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
line-height: 1.6;
color: var(--text-color);
background-color: var(--bg-color);
margin: 0;
padding: 0;
-webkit-font-smoothing: antialiased;
}
.policy-container {
max-width: 800px;
margin: 0 auto;
padding: 20px 15px;
box-sizing: border-box;
}
h1 {
color: var(--primary-color);
font-size: 24px;
margin-bottom: 10px;
text-align: center;
font-weight: 700;
}
.intro-text {
font-size: 15px;
color: #666;
margin-bottom: 30px;
text-align: center;
max-width: 650px;
margin-left: auto;
margin-right: auto;
}
.policy-section {
background: var(--bg-color);
border: 1px solid var(--border-color);
border-radius: 8px;
padding: 22px;
margin-bottom: 20px;
box-shadow: 0 2px 4px rgba(0,0,0,0.02);
}
h2 {
color: var(--primary-color);
font-size: 18px;
margin-top: 0;
margin-bottom: 15px;
padding-bottom: 8px;
border-bottom: 2px solid var(--border-color);
}
.bullet-list {
padding-left: 20px;
margin: 0;
}
.bullet-list li {
margin-bottom: 10px;
font-size: 14.5px;
}
.bullet-list li:last-child {
margin-bottom: 0;
}
.grid-requirements {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 15px;
margin-top: 15px;
}
.req-card {
background: var(--section-bg);
padding: 15px;
border-radius: 6px;
border-top: 3px solid var(--primary-color);
text-align: center;
font-size: 14px;
font-weight: 500;
}
.notice-box {
background-color: var(--highlight-bg);
border: 1px solid var(--highlight-border);
color: var(--highlight-text);
padding: 15px;
border-radius: 6px;
margin-top: 15px;
font-size: 14px;
}
.success-box {
background-color: var(--success-bg);
color: var(--success-text);
padding: 15px;
border-radius: 6px;
margin-top: 15px;
font-size: 14px;
border-left: 4px solid #4caf50;
}
.email-link {
color: var(--accent-color);
text-decoration: none;
font-weight: 600;
}
.email-link:hover {
text-decoration: underline;
}
.step-list {
margin: 0;
padding-left: 20px;
}
.step-list li {
margin-bottom: 12px;
font-size: 14.5px;
}
.step-list strong {
color: var(--primary-color);
}
/* 移动端响应式代码 */
@media (max-width: 600px) {
.grid-requirements {
grid-template-columns: 1fr;
gap: 10px;
}
.policy-section {
padding: 15px;
}
h1 {
font-size: 22px;
}
h2 {
font-size: 16px;
}
}
Return & Refund Policy
At Obujo, customer satisfaction is our top priority. We thoroughly inspect every order before dispatch to ensure the highest quality. If you are not 100% satisfied with your purchase, we are here to help.
1. Order Cancellations & Modifications
- Before Shipping: You may cancel or modify your order at any time before it is shipped out. Please contact us immediately if you need to make changes.
- After Shipping: Once your package has been handed over to the carrier, we cannot alter the shipping address, reroute the package, or cancel the order.
2. 30-Day Standard Return Policy
If you wish to return an item for personal reasons, you must contact us at support@obujo.com within 30 days of receiving your delivery.
To be eligible for a standard return, the item must meet the following criteria:
Unused & Unworn
In Original Packaging
Return Shipping Policy: Customers are responsible for all return shipping fees. Original shipping costs are non-refundable. We do not provide prepaid return labels. The package must be successfully delivered to and received by us before a return can be processed.
3. Inspection & Refund Process
- Receiving & Inspection: Once your return arrives at our facility, we will inspect its condition and notify you via email that we have received your item.
- Approval Status: We will immediately notify you regarding the approval or rejection of your refund based on the inspection results.
- Payout: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a few business days for the funds to appear in your account, depending on your bank or card issuer's policies.
4. Defective, Damaged, or Incorrect Items
If your item arrives damaged, defective, or is incorrect, we apologize for the inconvenience and will resolve this immediately at no extra cost to you.
Please email support@obujo.com with the following details:
- Your Order Number (e.g., #OBUJO1234)
- A clear description detailing the issue
- A few clear photos or a short video showing the defect/damage
Our Promise: Once verified, we will cover all associated shipping expenses to either issue a full refund or send you a brand-new replacement product as quickly as possible.